Shipping and returns
The short version. The full policy lives in the help centre.
| We ship to | United States (all 50 states) and Canada |
|---|---|
| We do not ship to | Everywhere else, including the UK, the EU, and Australia |
| Free US shipping | Orders of $45.00 or more |
| US flat rate | $6.50 below the threshold |
| Canada | Flat $14.00, no free threshold |
| Expedited | Not offered — ground shipping only |
| Dispatch | Orders ship within 2 business days of the next roast day. |
| Gear returns | 30 days, unopened, original packaging |
| Coffee returns | Not returnable once opened; replaced free if stale, damaged, or wrong |
| Refund time | 5 business days to the original payment method |